QW
QUINTIN W

1 reviews | Active since Aug 2011

03 Nov 2015, 10:54

worst bank and service ever

I went to your branch in Heidelberg and shocking service really,<br> I took time off from work just to make a deposit into my account <br> I arrived at the bank waiting a long line I decided to go and make my deposit inside<br> got to the teller told her I wanted to deposit money <br> she asked how much I told her R ***x she then asked is it into a personal account inthen responded yes <br> she then said I must go outside <br> I pointed out that there is a long line outside and I can not wait the teller just kept staring at me not giving me a different option or offering help at all <br> <br> why do I bank with you if you don't want my money and pay so much on banking fees <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2015, 11:01
Official
Hello sick and tired,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 804649.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)