Worst bank

I have been trying to contact FNB and sending emails back & forth ,6 months down the line THERE IS STILL NO RESPONSE!! This is the worst bank to ever work with and trust with your money! There is always issue after issue and they don’t live up to their slogan. I left the country in December 2016 and I have asked FNB to please degrade my account, I can’t be paying a high monthly fees for both my cards that I won’t even be using. They keep sending me the same reference number and that my issue will be resolved in 48hours. It has always been 48 hours and I continue to get a negative balance because of all the unnecessary charges I don’t need! Truth of the matter is that they will never refund the money they keep charging me, They are a money sucking bank who don’t look after client interests! They make it so obvious that all they want is to take money from you. GUYS PLEASE CHANGE YOUR BANK WHILE YOU HAVE THE CHANCE TO, that’s if you haven’t looked at your account statement yet to see all the ridiculous charges by this bank! FNB, please get back to me and close all my account! NO, I can’t go to the nearest branch, I am still not back in South Africa!