Worst bank
It is pointless to refurbish a branch and have two tellers - it always takes an avearage if 30 minutes to do a deposit. When you sit in the bank and listen to the queries - the staff can’t do tasks as it needs to be done by a call Centre. In a country where everyone is not computer literate or can afford airtime to call a call Centre it would be wise for FNB to be more customer focused rather than technology focussed
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)