WE
Wian E

1 reviews | Active since Nov 2016

12 Nov 2016, 10:49

Worst Bank

<p>Recently I opened up a new account after a long and tedious process which took me about two months. Fica'd the account and activated. I decided to test the waters and transfered a small amount of money into the account. The funds have cleared and is available. The only problem is that I do not have access to the funds. I went to the shop and tried to buy something and then it declined. I looked like an absolute idiot in front of people!!! *** is your problem?? Why the HELL do I not have access to MY F@#&¥ MONEY??????? I then go to a branch and was told that I had to wait 45 minutes to see someone!!! I find this totaly unacceptable end extremely unprofessional!!! I would think twice about moving to FNB!! Thank heavens I have not transferred all of my money to the account as i would have been *****ED!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Nov 2016, 12:23
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)