Worst ban ever

FNB:-) Ref ********** Has been issued for your complaint. For updates contact ********** **********

I have never ever had such bad/ pathetic service by a bank of this size. I do have to commend lorin-lee from Belville civic branch and Cynthia from credit card collection.

I lodged a complaint yet no one felt the need to acknowledge the receipt of my request. Every month I religiously pay my bond and credit card. I had financial difficulties and failed to pay December and January. I called the collection department on 1 February to make an arrangement which was confirmed via SMS. On 27th February 2019 the entire outstanding amount was collected. I called and was told by a very *********** agent Sibongile, "what did I miss expect was going to happen. I aksed to speak to her manager she refused, I asked for her name and she refused again. She then bluntly told me she was going to do absolutely nothing to help and dropped the call.

The sms above confirmed my complaint. Which I had sent to ********** and I am yet to get any feedback. One would think that to treat a client with respect and dignity was part of fnb's values but I guess not. I literally missed half days work to go and sit at a branch that can do absolutely nothing. Why don't you guys just close down. I am and will be moving my bond, my salary and cancelling the credit card