1 reviews | Active since Mar 2015

04 May 2017, 11:11

WORST BAN****!!!!!!!!!!!!!

<p>Everything is just so wrong with this bank! </p> <p>First, i have been stopping unauthorized debit orders going off of my acount but for some reason, FNB still allows them to go through!</p> <p>I went as far as keeping my account at a R0 balance and tranferred everuthing to my Savings pocket. Now the problem is that for unpaid debit orders it charges me and put my account in arrears!! So now im being charged for UNPAID DEBIT ORDERS OF UNAUTHORIZED PAYMENTS!</p> <p>I have travelled to the United States and it has been 5 months already out of the country. I have been sending emails after emails to get this sorted out and to date, my account is still running on a negative at R6200. </p> <p>What really hit my last nerve is that FNB DID A BRANCH TRANSFER OF R6200 FROM MY SAVINGS POCKET TO MY CHEQUE ACCOUNT WITHOUT MY CONSENT AND NOW MY MONEY IS GONE SERVING THE NEGATIVE BALANCE THAT WAS NOT EVEN MEANT TO BE THERE!!!!</p> <p> </p> <p>I NEED TO KNOW WHY FNB ALLOWS UNAUTHORIZED DEBIT ORDERS TO GO OFF MY ACOUNT, WHY FNB CHARGED ME FOR UNPAID DEBIT ORDERS OF THESE UNAUTHORIZED DEBIT ORDERS AND WHY FNB DID A BRANCH TRANSFER FROM MY SAVINGS POCKET WITHOUT MY PERMISSION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>PLEASE REFUND MY MONEY AND REPLACE THE MONEY BACK INTO MY SAVINGS POCKET!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 12:04
Official

Good day Ms. mrscorrection

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***