VM
Vijay M
1 reviews | Active since Jan 2019
28 Aug 2019, 08:26
Worst automated issues from FNB
FNB blocked my credit card again for International transaction. This is consecutive fifth time that FNB blocked my cards from month of April. The system blocks the card after 15-20 days or it decreases the limits automatically in order to frustrate the customer. They like blocking the customer transactions and make him unhappy for the rest of the month. When i question customer for a reason they all movie stories for cover their inabilities .
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Replies (2)
FNB (First National Bank)'s replyOfficial
28 Aug 2019, 09:30Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 Aug 2019, 09:30
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
VM
Vijay M's updateReviewer Update
06 Sept 2019, 16:26This issue still exists and no one knows how to resolve it. When i called customer care they put to ***** department where they never answer calls. After 2 hours of waiting on the call the system automatically disconnects the call. So stupid process that they implemented in the system.
VM
Vijay M's update06 Sept 2019, 16:26
Reviewer Update
This issue still exists and no one knows how to resolve it. When i called customer care they put to ***** department where they never answer calls. After 2 hours of waiting on the call the system automatically disconnects the call. So stupid process that they implemented in the system.