Worst automated call centre I have ever encountered

The Call centre is so convoluted. I have one simple question to ask related to the app, that doesn't require any of my personal information. I have been trying for three days and I have yet to get through to an actual human being. I tried the WhatsApp which gave irrelevant suggestions, after I'd closed the app and then considered the matter closed because I didn't respond. The automated call centre wants me to provide personal information that is completely irrelevant to my query and I must log into my app to authenticate the fact that I'm calling which is just ridiculous. It would literally (and I mean literally) take a person 2 minutes to listen to what I'm asking and then say yes or no. Instead I've spent several hours just trying to get through to a human being. At this point going to queue at the bank to wait to speak to a consultant is looking like the best option and that's what they're supposed to be trying to prevent with online and telephone banking.