Worst ***** Analysts and Worst ***** Dept

On the 25th of February 2025 I reported a case of ***** with FNB. The money went from FNB account to Capitec Business Account. I provided FNB ***** depot with all the Information they required from me, case number and Affidavit, till today I have not receieved feedback form the ***** analyst Malehlohonolo Sebetsa and Kagiso Mothei. I've been calling FNB doing follow up's but still none of the two are available to give feedback even by simple email they don't really need to listen to my voice. I don't see the reason to report such incidents if this is the kind of service one receives. They might as well close the dept because no one is willing to assist.

Why has the above mentioned ***** analysts not given me feedback till today? I know the chances of getting the money back is zero but the least they can do with FNB is have the decency and curtesy to give feedback that shows that indeed they were working on the case but instead nothing meaning no one was busy with investigations at all. Then it means you are playing with people's feelings to report such matter yet no one is assisting. I am still recovering from what happened as it has not been easy at all especially with your hard earned money and being the only bread winner. No one cares. I am very disappointed to say the least in FNB which I have been with the bank for yrs yet they couldn't assist on this incident. I have no faith at all that my account is protected let alone doing the follow up's as curtesy for your client. This service has been the worst service ever from FNB together with Malehlohonolo Sebetsa and Kagiso Mothei.