Worse than pathetic service from bank manager

<p>I am a trustee to a trust account which have done business with FNB Heilbron for the last 16 years. Now, after 16 years FNB threatens to suspend my transaction accounts (with over R300 000 depositied in them), because they apparently lost a death certificate which must have been supp**** to them when they opened the account. This after all docs were supp**** to them in person just a month before.</p> <p>Escalating this matter so Mr Gerald Greyling, the bank manager, resulted in service levels going from bad to worse. Mr Greyling undertook to follow up and resolve the issue with me, only to forget about it.</p> <p>His excuse is that the people he tasked to handle the situation failed to do so.</p>