Worse Service Than ABSA

After inquiring with regards to switching our home loan service given by FNB was appalling. No proper feedback was given and responses took at times more than a week with no more feedback than "we will get back to you". After almost a month without any communication of worth given FNB contrary to there claims of being able to offer a better deal could not even match 70% of the purchase value of the property, this after the value of the property has risen with more than 15% in the past year alone and both our incomes have increased. After inquiring as to what the reason is for such an outrageous shortfall we received no correspondence what so ever.