1 reviews | Active since May 2016
Worse service & rude stuff me
I have never seen such a worst service last week l app**** for the Kulula credit card on there website that was on 28/03/2018 l did a follow up for the past week which through the number that was given on the no reply email which l got after l had app**** but just to discover such an appalling service l was posted from one number to the other on the following numbers ********** ***** ********** *** ********** 524 all the customer service agent are rude they either you just get transferred to all kind of departments an hold the line for close to 45 mins or an hour. have tried to communicate with the with an agent on Facebook who called me and just ended up being given the very seem useless numbers .All l wanted to know was after l send my ID and bank details to ********** & ********** what was going on thats all that to be given such drama and not being treated like a someone who is not a customer
Good day Munyaradzi Mtomba,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card Division who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Munyaradzi Mtomba,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card Division who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)