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mahmoodahg M
1 reviews | Active since Jul 2016
12 Jul 2019, 12:51
Worse service provider
About a week ago I lodged a complaint about your terrible services and then one of your consultants called, but even after that my issue has still not been resolved. I had sent an email to you about what needs to be done and still nothing. FNB has no problem with debating my account every month for service fees but they cannot provide a simple damn service when required from a Premier Cheque Account. You can be assured that I will definitely not be upgrading my account to the private wealth account as suggested by my husband, who is a private wealth client.
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FNB (First National Bank)'s replyOfficial
12 Jul 2019, 13:54Good Day Mahmoodah Davids
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with a detailed description of your complaint as we are unable to get hold of you on your cell phone, please specify if the debit relates to an FNB personal loan or not. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with a detailed description of your complaint as we are unable to get hold of you on your cell phone, please specify if the debit relates to an FNB personal loan or not. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
FNB (First National Bank)'s reply12 Jul 2019, 13:54
Official
Good Day Mahmoodah Davids
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with a detailed description of your complaint as we are unable to get hold of you on your cell phone, please specify if the debit relates to an FNB personal loan or not. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with a detailed description of your complaint as we are unable to get hold of you on your cell phone, please specify if the debit relates to an FNB personal loan or not. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team