Worse service I got today from FNB Home Loan department.

Good day,

I trust you are well. I have accidentally transferred funds into my home loan account. My entire salary from a primary Fnb account to another Fnb home loan account. I have been trying to get some assistance because my debit orders will now be due and I’ve scheduled some funds automatically and everything is now failing. I have been transferred from one department to another….as if I’m borrowing the money…the next thing is I’m going to be liable for unpaid items and my Fnb primary account is currently overdrawn. No one is willing to assist. This is the worst pathetic service ever….I can’t wait to leave this bank…I’ve endured so much from them….I have waited for close to an hour to get through to some service advisor. 2 of then hung up on me….what a nice way to treat customers. I am now wanting to confirm if the documents have been received and no one is able to assist ….I must wait for 48 hrs….then the debit orders must bounce…thank you FNB.

Yes I made the error , but alt least I expect to get a decent response/assistance from the bank.

Kind regards, Andiswa Kasibe ***