Worse service from FNB BRANCH WEST STREET DURBAN

I have been trying to get an online profile and failing at doing so, first visited the bank and the consultant couldn't create it. Whats the use of these consultants if they cant assist us. I had to use my phone to call customer service and ask why I cant get an online profile, as the consultant who was assisting me said they dont have phones for non fnb customers. Fine i had no problem i was the one needing help called using my phone and it took forever and still left the bank without an online profile nor a bank card. Got home called customer service again and they told me i can do it myself at an internet cafe. I went there filled in everything when i submitted it wrote FAILED TO GET PROFILE i tried 3 times with no luck. Im really disappointed with the service I got. And I need this online profile because I want to link my bank card to paypal