LK
Louisa K

1 reviews | Active since Mar 2012

03 Apr 2016, 22:50

Worse Service for customers

Good day<br> <br> I always believed that FNB was the go-to bank, just to release that it's not.<br> <br> I have opened numerous accounts with FNB, including my small business account. I have consulted with numerous consultants and each business banker gives me a different answer.<br> <br> I have been with you and my account for the past nine to ten months and when I wanted to apply for a credit card for my business as a boost, they told me my turn over is not right as it is high one month and then low next month. We in a retail business and retail does not have a constant turn over.<br> <br> My business is doing well maybe even better than most small retail entities. I have came to a decision that you are not the bank for me nor for my business as you not there to help people grow, but to grow on customers money being at your bank to prosper. Thank you for the service not that it is much....

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2016, 08:05
Official
Hello Louisake,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 898673.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)