1 reviews | Active since Mar 2013
WORSE SERVICE EXPERIENCED FROM RBJACOBS AND FNB CHEQ CARD DEPT
I ORDERED A CHEQ CARD ONLINE ON THE 04 OCT 2017 IN THE MORNING BEFORE 10AM TODAY IT IS 19 OCTOBER 2017 I STILL DONT HAVE A CARD HAVE BEEN INCONVENIENCED DUE NOT HAVING A CARD, I RECEIVED A CALL FROM FNB TODAY FOR THE FIRST TIME AFTER I LOGGED A COMPLAINT ON FNB CARE, I ADVISED THE LADY I NEED URGENT DELIVERY OF CARD SHE THAN INFORMED ME I NEED TO WAIT 5 MORE DAYS TO RECEIVE THE CARD, I AM NOW STUCK WITH A FNB CHEQ CARD. PAINFUL EXPERIENCE.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)