WORSE SERVICE EVER.

I am utterly distraught, disappointed and soo frustrated with the service I am receiving!!!!. I submitted my husbands retrenchment claim to fnb life on the 11th of August - to date NO ONE , NOT ONE, ZERO consultants has phone me back. I have spoken to almost 10 consultants in three days, from all the departments to help me in this matter - and nothing has been done. I go to the branch , not one consultant can help me - I must phone - i cried, i screamed , nothing - The took a full R7600 from my account , and apparently the MP claim has been approved and paid, but yet they took the money. - Wonder if they know how it feels to have no food in the house and no money in an account - I am gutted - i have been crying for days and I cant let my husband see because its not his fault that he got retrenched. I submitted email after email and form after form for a refund and yet , here I am -.. I am just soooo sad - I cannot believe this is happening to me... what is worse, the one department blames the other. i have been asking to speak to a supervisor, but nothing. I have spoken to FNB life, FNB Home loans, FNB Service, FNB Admin - and yet nothing was done - 10 consultants later ??? All I want to know now, is this what I deserve after being with FNB for more that 15 years ?