1 reviews | Active since Jul 2016
Worse service ever
<p> Wow Fnb Jabulani and customer care consultant have me and only mom worse service ever. Firstly the. Bank introduces 32notice self service via cell phone and atm. I used the atm and the machine swallowed my card twice then only they advise me they do not atm service.huh. then we advised to call the call center, spoke to this RUDE female consultant while trying to help my mom with security options prompts, she was RUDE, impatient and failed to acknowledge she was dealing with a pensioner who has bad eye side and arthritis.. How is that Maponya and Jabulani consultants don't know that atm service is not working. Then they left us by the atm not even helping us in having our matter sorted. My family and I needs to take their business else where. I have never been so disappointed.</p>
Good Day
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant manager to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint **********
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant manager to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint **********
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
