WORSE SERVICE EVER

I went to deposit my rent money at Mthatha Mall FNB on 06/03/2019 as i always do around these dates.

My money jammed or got stucked in one of the ATM's, i went to report this incident the following day i.e 07/03/2019 and i was signed claim form and was told this issue will be resolved with 3 working days.

I sent a follow up email on Saturday regarding this matter and got a reply from Tembela Ngudle who is the Service recovery Consultant telling me the turnaround time for complaints is 24-48 hours ( Without even calling and getting enough relevant information from me regarding this matter) Remember i have already lodged this claim 24 hours before sending this follow up email.

Today 11/03/2019 i called the FNB head office in Johanessburg and spoke to Venolia who promised me that Mamo Masiri is going to call me back but never didi, so I went to the Mthatha Mall branch again and was told stories regarding them failing to honour their turnaround time.

I then called the head office again and spoke to Zoya i explained the situation to her and asked for the manager and was put on hold for 22 minutes.

I then spoke to Robert who was very rude in regards to client centric s****s, he was just speaking over me without letting me tell my side of the story.

I am now lodging this complaint as i have now been locked out of my flat and i have asked Robert to assure me that this transaction will be made to my landlord's account so she can be able to open the burglars at my place.

I am very very disappointed and shocked by the level of incompetence of these employees.