Worse service ever

i have never received such bad service from a bank in my life!!!

on the 28th of Aug 2017 i order i new card online, this just to find out it did not go through. i then phoned in and did it telephonic after being on hold for more than 10min then only to be put through to the next department where i was then again put on hold.

the lady then order a new card and took down my delivery address for it. when i called in Yesterday to find out where my card is they them asked me to call DSV and they could not help me as the lady never gave me a tracking number.

this morning i phone once again another number that was given to me to track my card with my ID number i was told my card is in JHB and this will now take another 3 working days so after about 8 days i still haven't received anything not even a phone call. this is the worse bank ever. Never mind the fact that no one can assist me with my online banking.

im sick of phoning and phoning and its from the one person to the next and no one can assist me or put me through to a manager.