1 reviews | Active since Apr 2017
WORSE SERVICE EVER
<p>FNB Contact centre ( ********** 404) has given me the worst service ever, I recieved a new card which belongs to my son and I made myself VERY clear when i spoke to the agent THAT THE CARD BELONGS TO MY SON and yet the agent still asked for my Identity number, Anyway i give the consultant my Identity number i go through all thier security check and after all that they guy puts me on hold for over 5min and eventually he tells me that he cannot pick up anything.</p> <p>SO THE QUESTION IS WHO CAN HELP SINCE THEY CLAIM THEY CAN HELP YOU AS PER THIER SLOGAN....</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
