TN
Tshegofatso N

1 reviews | Active since Apr 2017

15 Jun 2017, 15:04

WORSE SERVICE EVER

<p>FNB Contact centre ( ********** 404) has given me the worst service ever, I recieved a new card which belongs to my son and I made myself VERY clear when i spoke to the agent THAT THE CARD BELONGS TO MY SON and yet the agent still asked for my Identity number, Anyway i give the consultant my Identity number i go through all thier security check and after all that they guy puts me on hold for over 5min and eventually he tells me that he cannot pick up anything.</p> <p>SO THE QUESTION IS WHO CAN HELP SINCE THEY CLAIM THEY CAN HELP YOU AS PER THIER SLOGAN....</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2017, 15:36
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)