Worse service delivery and negligence to a higher level from FNB

I called and reported ***** on the 3rd August 2022 I received a case number and an investment that requested me to send Saps case and affidavit. I did as requested, I called back to follow up on the 8th. The investigator (kholiwe Ngwenya) said she has not received feedback from the other bank therefore I should call back on Friday and check up

I called back on Friday, apparently she was not in so, I spoke to her colleague John who took my information down promising to reach out asap, Monday 15 I called , I could not get through to her. The agents kept on passing me through from one person to the other for more than an hour till my airtime got finished Wednesday 17 , I called back same thing then one of the agent advised me to maybe try to email her directly, which I did but still no response. Today morning I called back from 10:23 to 10:42 I was just played as a soccer ball with the agents At last they said my information is being escalated to the team leader, I should expect a call back in 24 to 48 hours. Worse service delivery ever. Negligence to the highest level