Worse Service!!

FNB has the worst service of all the Banks. After I contacted them with possible ***** and blocked my card and also asked to close one of my savings accounts as i do not use it they have now blocked my banking and online app and i can only get access by answering a list of questions that is so old i dont remember dates they then tell me during this pandemic i must go into a branch to have my fingerprints taken, who are you a bank or new police station. I will never ever recommend FNB to anyone of my friends and family. I myself work in Financial services and can only imagine what a customer would tell me if put them throught the rig ma roll FNB just did to me. I want my accounts closed and the monies left in my smart account transfered immediately.