Worse ***** resolution process

Reported a ***** case after I was debited twice, I had both my cards with me 18th December last year

I lodged a complaint with Fnb gave a reference and told me 7-30 days

They blocked my debit and credit card, they never got back to me with feedback

Until I called them on the 2nd of January this year to tell me that the ***** case was resolved

That time no sms, no secure chat, no email no sms nothing

I got an sms after calling that I was refunded

Went to to the bank today and no only 1 account seems to be paid back my accounts are still blocked my debit orders missed and now my dad passed on and I have access to no funds

I just got annoyed at the branch coz they basically told me we can't help it's above our pay grade