MY
Marcel Y
1 reviews | Active since May 2021
18 Jan 2024, 13:23
Worse insurance product
I never slam and company but don't ever ever ever sign up any short term insurance with FNB it will end in tears. The worst insurance product ever. I've canceled all policies and moving all our accounts. That product doesnt even deserve a minus 10.
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Marcel Y's updateReviewer Update
18 Jan 2024, 15:02Good day.
During December 2023 we lodged a claim for a TV and Amp which got a surge.
1. I had to continously call to get an accessor out.
2 After the accessor was out we waited for 8 days before we eventually called to find out th progress of the claim. After eventually getting help we were told that the items are covered for 10000. I expressed my concern as the TV value was R30k and Amp 10k. I immediately asked how is this possible and continously got told they can put the cash less excess in our account. I kept on saying I don't want the money just replace my items that I paying insurance for. I don't care of brands just make sure we have like for like. Everyone continue to offer us a voucher of 7000 to replace items that are with four times that amount. After back and forth and continuous calls and emails clearly we are told you either take this or cancel. The experience has left a bitter pill and feelings towards the entire brand m we took the decision to switch our everything from fnb to another bank as clearly we are not valuable enough and just good enough for the premiums. We never got a schedule, today was the first time after having another broker assist to get the schedule of cover. The device and product is not what ybe FNB brand should be. When I asked for the claim to be canceled it never took them 2mins to cancel the claim and policy I wish that same energy was taken to be of assistance to the client. I dread what will happen if a bigger thing was going to happen and we will be left out of pocket. I'm not one for this but I think what I pay on fees on our Pvt wealth acc, business account and kids accounts would at least allowed us to be treated fairly. It's a sad day when you don't get the service you pay for. I've lodged many complaints and till up today not one person has bothered to call back or at least messaged to say HOW CAN WE HELP YOU.
RegardsMarcel Young ***
RegardsMarcel Young ***
MY
Marcel Y's update18 Jan 2024, 15:02
Reviewer Update
Good day.
During December 2023 we lodged a claim for a TV and Amp which got a surge.
1. I had to continously call to get an accessor out.
2 After the accessor was out we waited for 8 days before we eventually called to find out th progress of the claim. After eventually getting help we were told that the items are covered for 10000. I expressed my concern as the TV value was R30k and Amp 10k. I immediately asked how is this possible and continously got told they can put the cash less excess in our account. I kept on saying I don't want the money just replace my items that I paying insurance for. I don't care of brands just make sure we have like for like. Everyone continue to offer us a voucher of 7000 to replace items that are with four times that amount. After back and forth and continuous calls and emails clearly we are told you either take this or cancel. The experience has left a bitter pill and feelings towards the entire brand m we took the decision to switch our everything from fnb to another bank as clearly we are not valuable enough and just good enough for the premiums. We never got a schedule, today was the first time after having another broker assist to get the schedule of cover. The device and product is not what ybe FNB brand should be. When I asked for the claim to be canceled it never took them 2mins to cancel the claim and policy I wish that same energy was taken to be of assistance to the client. I dread what will happen if a bigger thing was going to happen and we will be left out of pocket. I'm not one for this but I think what I pay on fees on our Pvt wealth acc, business account and kids accounts would at least allowed us to be treated fairly. It's a sad day when you don't get the service you pay for. I've lodged many complaints and till up today not one person has bothered to call back or at least messaged to say HOW CAN WE HELP YOU.
RegardsMarcel Young ***
RegardsMarcel Young ***