Worse feedback on a complaint! FNB credit card !

Logged a complaint last week regarding a credit card that was settled over a year n a half already. All I received from FNB this morning is an apology letter. The letter doesn't indicate no urgency in my matter. It's just sorry we didn't update bureaus, we have notified them now. Goodbye end of story. It's frustrating that reputable banks like FNB can easily say "sorry we've inconvenience you but oh hell just move on. The letter didn't state any indication of when this matter will be fully resolved. Talk about arrogance. They should change their slogan to....Sorry we made mistakes but get over it you just a stupid client!!!!!! I think its time we consider moving to the new boys in Town like Discovery Bank. These old ***s are treating us like.....let me rather shut up now. This is just frustrating begging for urgent solutions