Worse experience with FNB

My fnb account is been on hold from end of last month. I went to fnb.. first week of this month at west gate and consultant asked if I have reported lost/****** card and I told him no..he called different department who said their senior is the one who can explain but he was not his office, But they will inform him and I should expect a call around 24 to 48hrs.. the never called till this day. Last week I went to fnb at brigh****er Ferndale where same procedure was followed and this time they said their is possible ***** activity on one if my accounts then they will contact me within 48hrs and never called. I am asking for help because my debit orders bounced,funeral covers, my children school fees, transportation money, food..everything is a mess. I desperately need help