Worse experience from a bank in years - took me into the 3rd week to open a business account

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Where to start. One of the most frustrating 3 weeks of my live. I opened a company I got a contract. Only thing needed was a business account. I employed 12 guys and they were waiting for the account. According to FNB it takes 3 days to open an account. I app**** online and they send a email to send documents. In the email they gave me the wrong email address. I phone 3 days relater to get an update. Then they told me it was the wrong email address and I must email the docs again and wait another 3 days. After day 1 I phone to check that all docs have been received and they confirmed. After 3 day I phone again just to be told I have another 2 forms outstanding. Then I started phoning every day which took 10-15min every day. So this all started on the 16th. Today is the 28 th and the account is open. I ask for a confirmation letter and they tell me to wait another 24 hours.

You call this service. I think its pathetic and would never ever ever recommend you to anybody.