WORSE CUSTOMER SUPPORT IN THE BANK BUISNESS!!!!

On the 13 July 2021 I signed a dispute on my bank card, due to the fact money was been subtracted from my account ********ly and my card was cloned and immediately i remove my money to my capitec account. It is now the 11 August 2021 and NOBODY who ever from FNB contacted me yet or my money was reversed. My stepson in Underberg also have a problem of this who seems to be google account that ********ly withdrawn their money, they did also report it to standard bank and within 3 day it was solved, reversed and adhere to!!!! WHERE is FNB now after almost a month now??????My card was replaced yes, but my MONEY still missing!!!!