1 reviews | Active since Aug 2012
Worse Customer Service Ever!!!!
<p>I app**** for a Credit Card with my current Bank FNB on the 16th Feb 17. Today is the 16 Mar 17 STILL NO PROGRESS. </p> <p> </p> <p>I was asked to send in documentation on the 16 Feb which I did so on the same day. A week later I called in to hear in their has been any progress. I was informed that had not recevied my initial email. </p> <p> </p> <p>I then had to used my ID number as reference and emailed all three email address from FNB to insure it was done properly. ********** ********** ********** I followed up again one week later same ****. We have not recieved your documents for the 3rd time I sent it in and then it got Proriotized which is meant to take up to 48hours. I called back again still nothing. </p> <p> </p> <p>2 March I recieve another email asking me to send the same documentation I have now already sent FNB 4 times. I did so again and even added in more documents incase I left something out. I even went as for as to google the information required on this credit clearance document they keep referring too. </p> <p> </p> <p>I today without fail got exactly the same information I have been getting from FNB for the last month we will proriotize your application I can see you have sent through all the documentation on the 16 Feb already. </p> <p> </p> <p>I am literally at the point where I want to stuff the application and move to another bank. </p> <p>VERY UNHAPPY FNB CLIENT </p>
Good day Ms. Maxinecb
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Maxinecb
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
It took a complaint to get some constructive feedback. Today is 3 working days later and STILL NOTHING. I was told I will personally call you back to give you feedback I will call you back today on the 16 March it is the 22 March I had to call myself back today what a JOKE.
I was told your account says declined - THANK YOU for the Feedback I would really like to understand why or what the reasons are. I am definetly moving my current bank account to a difference service provider because FNB has not made an effort at all to try and retain my business.
It took a complaint to get some constructive feedback. Today is 3 working days later and STILL NOTHING. I was told I will personally call you back to give you feedback I will call you back today on the 16 March it is the 22 March I had to call myself back today what a JOKE.
I was told your account says declined - THANK YOU for the Feedback I would really like to understand why or what the reasons are. I am definetly moving my current bank account to a difference service provider because FNB has not made an effort at all to try and retain my business.