Worse customer service and *********** consultant dealing consumer complaints.

I have an account that was paid up in December 2017 and it still appears on the bureau as open and active, I sent an email to ********** on the 11 January 2018 and I am still waiting for feedback, after 4 phone calls and emails I was contacted by a very rude and clueless consultant, her name can be retrieved from the system as she advised that she is the one dealing the matter. I'm very disappointing with the team that deals with matters from the ********** mailbox. I have been in contact with them and they failed to assist me.