AW
Allerise W
1 reviews | Active since Dec 2023
12 Dec 2023, 15:15
Worse customer experience ever
I have lodged a complaint on 4 December, private messaged on app, private messaged on social media and eventually wrote a terrible review on Hello Peter - still waiting for the promised call from the complaints department on 12 December - time for a new bank.
Helpful (0)
Replies (1)0
Replies (1)AW
Allerise W's updateReviewer Update
12 Dec 2023, 16:33Good day,
I appreciate that this complaint has been assigned but that is a far as it has gone - I get emails and messages that someone will be contacting me in 48 hours - I even got an email asking me what times would be best to contact me and day in and day out no phone call. I have been without a bank card since 4 December and had to find my way to a branch and sort it out today myself after getting bad advice from your secure chat agent. This is not how you treat your customers.
I appreciate that this complaint has been assigned but that is a far as it has gone - I get emails and messages that someone will be contacting me in 48 hours - I even got an email asking me what times would be best to contact me and day in and day out no phone call. I have been without a bank card since 4 December and had to find my way to a branch and sort it out today myself after getting bad advice from your secure chat agent. This is not how you treat your customers.
AW
Allerise W's update12 Dec 2023, 16:33
Reviewer Update
Good day,
I appreciate that this complaint has been assigned but that is a far as it has gone - I get emails and messages that someone will be contacting me in 48 hours - I even got an email asking me what times would be best to contact me and day in and day out no phone call. I have been without a bank card since 4 December and had to find my way to a branch and sort it out today myself after getting bad advice from your secure chat agent. This is not how you treat your customers.
I appreciate that this complaint has been assigned but that is a far as it has gone - I get emails and messages that someone will be contacting me in 48 hours - I even got an email asking me what times would be best to contact me and day in and day out no phone call. I have been without a bank card since 4 December and had to find my way to a branch and sort it out today myself after getting bad advice from your secure chat agent. This is not how you treat your customers.