Worse Customer Care experience ever.

Second complaint about the same issue and I'm ready to accept that I will probably not get any help but I want people to know and see what to expect with FNB. On the 22 May 2020, I reported unknown transactions on my account to the ***** Dep. All went well and I was reassured the card had been stopped and the company will no longer have access to my account. I trusted FNB and waited for the outcome. I called to follow and was told the case was close and I must contact the Debit Dispute Team as I had previously used the company, how would I know this if I hadn't called through? I go ahead and fill in the form to dispute and submit what I have. While waiting on the outcome the same company debits my account I call the bank asking why as I was told this has been blocked, no one can answer. A week later more debits, no one can help and I'm told I can't do anything. I must wait for the debit dispute team. There is no worst feeling than knowing your money,account is not safe with your bank and debits can go off a cancelled card and theres nothing you can do about it. I have called numerous numbers, filled the complaints forms, gone on hello peter and now again, begged to speak to a supervisor all in efforts to get some assistance. Today I got told they will answer you when they have an answer to your query mean while money is leaving my account,I realised I'm wasting my time. Your bank can win awards on being innovative, you can have access to the Slow Lounge and all these fancy add on but when a problem arises and not one channel can help then its all useless. I know I am not valued and i'm just another number. Worst experience from a brand I've ever experienced, made to feel small and replaceable is humbling. Heres to hoping my money will be safe and I will be atleast valued at Capitec.