Worse cellular service provider ever Fnb Connect

Good afternoon,

Firstly I want to start off by saying how disgusted myself and my wife are lately with the services and consultants of Fnb connect as customers who actually transferred over from Cell-C to Fnb Connect thinking that since we had very bad service at Cell-C we would get better service at Fnb Connect WELL THINK AGAIN IN FACT ITS WORSE !!!!!!!!!!!!

On Saturday 25th April 2020 I was held at gunpoint in our suburb and my cellphone was ****** the ******* gave me back my fnb sim and took the phone and ran off my wife called FNB connect to report lost phone for blacklisting with no joy as consultant was useless and unhelpful.

So since it was a weekend and a public holiday on 27th April 2020 my wife had to wait till Tuesday 28th April to try and call fnb connect again which she did she got a reference number and told it would take 24 hours to complete upon following up on 29th April 2020 my wife was told by a fnb connect consultant with a hell of a attitude that they only work 8 hours a day and that 24 hours means it would take 3 days for a blacklisting to be completed upon which my wife told the consultant that's impossible other service providers can do it within 3 to 4 hours which is accurate as myself is a IT Engineer and I know its true.

Fnb Connect called back with an attitude saying they cant find the mobile on there network and cant blacklist send a letter for police which police doesn't except now we are already sitting on the 30th April 2020 and still struggling with service now my wife has been told that the matter has been given over to Cell-C as they roam off there network this is bull**** I'm not stupid as a IT Professional they couldn't just hand over this matter to another service provider and we asked to be contacted by a manager which the consultants keeps on denying us because they know they are in the wrong.

My problem that I currently have is I have medical issues and home bound I need to get a hold of my wife incase of a emergency so with no proper phone I can possibly DIE YOU IDIOTS !!!! and fnb connect isn't taking this seriously after explaining this to them I think they are busy holding up the process and its costing me precious time and there consultants are useless and don't know what they are doing and keeps on transferring the work to someone else now we are going into long weekend again just so that fnb connect is not available on public holidays and weekends can I ask for someone in senior management to contact myself so we can get this resolved myself and my wife is leaving fnb because of this as we are banking with fnb have our insurance and cellphones with them so if we are not important enough to be helped our money isn't important either to you.

Thanks for your **** service towards your paying clients fnb connect.