JM
Joanne M

1 reviews | Active since May 2019

02 Oct 2019, 14:53

WORSE CALL CENTER IN THE COUNTRY

I wish there was a rating for worse than terrible I SWEAR EVERY SINGLE TIME I MUST WAIT AT 30 MINUTES, JUST TYPING IS RAISING MY BLOOD PRESSURE. HOW CAN THEY NOT ANSWER A SIMPLE QUESTION???? All I wanted to know how much longer will I have to pay for a revolving loan that I took out in 2015 and why did they not explain how the payments were going to work They are the WORSE CALL CENTRE I SPOKE zodwa xiba AND kgomosto cebabi THE OTHER 3 BEFORE THEM DID NOT GIVE NAMES BUT ALL WERE ****EN STUPID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I CALLED AT 12:50 AND THEY CUT THE LINE, CALLED STRAIGHT AFTER (13:17) AND ONLY FINISHED THE CALL AT 2 IS THAT NORMAL AS SOON AS I CAN I AM GOING TO LEAVE THIS USELESS ****ED UP BANK

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Oct 2019, 15:47
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** . 

Regards

 Hello Peter Complaints Team 

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