YN
Yolanda N

1 reviews | Active since Dec 2014

18 Jan 2022, 19:03

Worse bank

I am sick and tired of FNB- I have had enough with all your I don't care behaviour . FNB is the worse bank that one could ever use , they do not care about their clients. All you people care about is Bank charges and sending people to your legal department before you even sort out their problems. I wrote to FNB on the 20/11/2020 and 06/02/2021 regarding ***** case. I am honestly sick and tired of how FNB operates. I opened a ***** case of an amoun

For two amount that taken from my card in vicfalls and I was told it was a dispute and I said I was there when the transaction took place. You people asked me to prove if I was there and I did I gave you my flight details showing exactly when I department Livingston and landed in jhb. They asked me for all information and I gave it to them still this has not been sorted instead you close my account and send me to FNB legal. I spoke to Juhi which this also got her confused, then spoke to ntombi lubuso who promised to investigate early last year and get back to me until today she hasn't gotten back to me - I went to the bank many times spoke to alot of people who promised to call back ,myself and anele from FNB gugulethu we have tried calling them and still FNB ***** department doesn't do as they promised- I'm honestly tired of begging you to sort out my account !!! FNB fix my account I gave you plenty of time and I gave you all the documents and proof that you wanted ....I will take this further I'm tired of all this and explaining myself to you !

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Replies (1)
YN
Yolanda N's update21 Jan 2022, 15:36
Reviewer Update
I have been waiting on the call since the date of the complain- I'm tired of going around circles this is the second year now ! Can someone take some responsibility and sort this whole thing out... Once again please note I'm not sending any emails to you guys again I'm tired of the back and forth and sending of documents and I'm not going to wait for you people to take another two years to investigate!!! Sort this thing out