Worse account opening and activation process

FNB advises to log complaints on the app for a quicker and more "private" approach I guess. But I am not having any joy with the complaint I logged on the app with regards to new accounts opening.

I opened two FNBy accounts over the phone with a consultant. It was never even my intention but since they monitor activity on app, they called me first and I ended up opening them.

The names were wrong. The documents were wrong. The cards delivered were wrong. Now the accounts are taking weeks to be opened. It's a back and forth with emails and calls. And I send documents. Birth certificates etc but no joy.

Please close the accounts and we forget this ever happened. Thank you