worn out customer

The only reason I am giving FNB one star, is because I have to rate them at all. If I had to rate them honestly they would be in the negative. One of my payments to mtn bounced, they then suspended my phone number until i resolve the payment. When I checked my FNB app, there was sufficient funds in my account when the debit order went off. I am trying to get hold of someone on the FNB call center since tuesday to sort this issue out as I deal with clients and they cant get through to me. Whichever number you try on FNBs call center, you either end up being transferred all over or no one bothers to pick up. I dont know how many people i have spoken to on Tuesday trying to find a solution, and on Wednesday and Today no one has bothered to pick up. I now probably have to drive to an FNB branch and wait in line to resolve this issue. Fnb, not that your clients really matter to you, but I would like you to consider the airtime , petrol, time , and potential business I have lost because your staff are incapable of assisting or dont bother answering. Your call centre and your general service sucks.