LM
Lindo M

1 reviews | Active since Sept 2018

21 Sept 2018, 10:33

World Class Service in SA

FNB you were about to lose a good customer with a high CLV value. Thanks FNB fir recruiting and training your employees about brand and customer experience. Phumzile Manager from Suninghill took responsibility to have my month long quirky solved. I was promised by the call centre agent a ewallet refund with 7-14 working day but now one could help. Thanks Phumzile for World class experience. Ive never ever had such awesome service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2018, 11:46
Official

Good day Lindo Msomi,

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards,

Hello Peter Complaints

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