cW
curtis W

1 reviews | Active since Oct 2018

30 Oct 2018, 09:26

WORLD CLASS PATHETIC SERVICE

world class PATHETIC SERVICE

I was never explained that if I don't use my cheque account , after I lost my job, even though I told the bank I am unemployed , that my account will go in access and will recurred interest and will be handed over to a collections department? how do I [pay for service fees if I am not working I was not giving an option of having a cheaper account nothing , my card got blocked I lost my job and even I didn't have access to my 32 notice account, which there should still be funds in , BUT NO THIS IDIOTIC BANK HANDS MY ACCOUNT OVER TO A COLLECTIONS DEPARTMENT WICH *********S ME SAYING I OWE THEM OVER R2000 AND IF I DONT PAY I WILL GET FLAGGED EVEN IF I GO INTO THE BRANCH TO SORT THIS OUT OR NOT, AND THIS IS MORE THAN 2 YEARS AFTER I USED THE FNB ACCOUNT , FIRT YOU KEEP MY INVESTMENT NOW U WANNA BLACKLIST ME ? WOW U REALLY HELPING FNB

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2018, 10:23
Official

Good Day Mr C Williams

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***