Words failed me!

Dear Peter I'm at my wits end with the level of incompetence and sheer lack of professionalism I keep receiving from Fnb' 's Private Suite bankers! After many headaches and even numerous complaints lodged here, including one with the Banking Ombudsman, Kabetso finally called on the 24/02/21 to assist with processing my application for the downgrade, but apparently their systems keep being 'off". The conclusion was that they'd send the forms that would require my signature to process the application. I received the email requesting my signature but... wait... The attached form sent by Nhliziyo Mbali Cele is an Application for a Credit Card! You've heard right yes, for some reason I've app**** for a credit card, this coming from bankers that service top tier clients! I'm at a loss for words, this soap opera keeps getting more ridiculous with each new encounter. Can you imagine, I now have to wait even longer for receiving the downgrade, paying fees and charges that was not my choice due to the incredible amount of incompetence of the people who I entrusted my finances with. Private Bankers is what they are called, or maybe I'm the one who's confused? Worst part is, there's no consequences for the offenders or reprieve for their victim (silly me I guess). I think my teenage niece would even do a way better job than these fancy private bankers, who clearly seem adamant to normalize disgusting customer service while even getting paid to do so. Dear Fnb, please stop denying that once again, you've failed me, and judged by the number of bad reviews here, I'm not the only nor the last one... A good start would be a serious review and assessment of your training policy with immediate effect because it clearly seems outdated and flawed. No, don't worry about my fee, you can subtract it from my funds you seem desperate not to let go of.