Words fail me with the service or not, given for a simple yes or no question.

Trying to get any assistance for a simple question is a painful and time wasting process. After an hour wasted 'chatting' to Jacqueline and Thian from FNB I was absolutely nowhere. Canned and parroted answers are simply not relevant as neither of these two people actually seemed to understand the simple query which was: Is there a pending instruction to transfer a sum of money from a cheque account to an investment account. I have issued the instruction but it does not appear to have gone through. All I got was the runaround. When I finally managed to get hold of someone with brains, this kind lady called me and transferred me to the so called helpdesk. There I had to jump through hoops to identify myself. Understandable to a point but to ask the same information via chatbot more than once is an annoyance and a waste of time. All of this and then the call is disconnected, Extremely frustrating having to deal with this ineptitude.