won't recommend

This is my second review on this platform because FNB simply just ignoring their customers. In March 2023 ***** was committed and more than R12000 disappeared from my bank account. Of course, I immediately opened a case. After waiting for more than a month, I've contacted FNB but they were still busy with my case. Then other month passed and I wrote review here...Then FNB made an effort and contacted me in few days later with news that my case closed and no refund will be done. A person, who phoned me, promised to submit an appeal...guess what? Nobody contacted me since then, and its been 2 months already...So, I have decided to move to Nedbank and close all accounts with FNB. Moral of the story - wont recommend FNB, rather check other banks, because they are not looking after clients .