Wonderful customer service!!! High Five

I had a transactions that took place twice in my bank account, on Sunday then again this morning. I phone FNB spoke to Nontobeko, who explained to me how the system works. I tried explaining to her that I hear what she is saying but how can my available balance be charged twice. She did all her best to try and explain the same product that she is selling or working with and has no idea what she is talking about. Because if the purchased was reserved, why did it affect my available balance twice? She then said she will call someone who will explain this to me as she can see we will go around in circles of which I agreed cause she was talking ****. Unknown to me she put me back on the queue I had to listen to the music again and all. <br> Then the star of the moment Palesa Ramokabi answered my call. At first I was angry that I need to go through the verification again but i did and well she tried to explain the matter but then realize that I have a point. Amount was reversed and she called me back am happy. Reminding me why I choose FNB for more than 10 years. Still the best bank ever. Palesa thank u for your patience, dedication and customer service. U r my shinning star.