Won't Allow Me to Close Bank Account

I went into FNB Bela Bela on Tuesday to try close two banks accounts with them, but I was told that a cannot to do it as they cannot verify my fingerprints. They sent me to home affairs where I stood hours in the queue and recieved no help at all. I called through to log a complaint and no one has come back to me. This is appalling as I have been a long standing client but I have been treated like *******. All I wanted was to Close a bank account it's been made impossible by fnb and feel that I should move to another bank, because it seems like you guys make too much money.