WITS END WITH THIS BANK

I'm here again on my 4th review on the same issue, it has been 2 months now this has been on going. I'll not waste time typing what the issue is, fnb should know what the back story is. The R650 /607 that I last wrote a review about and was meant to be removed by the complaints team was now deducted from my account two days ago by FNB, for what reason? CAN FNB JUST REIMBURSE MY ACCOUNT AND STOP DISRUPTING AND INCONVENIENCING ME??? I'M AT MY WITS END WITH THIS BANK. IT HAS TAKEN 4 REVIEWS!!!!! 4 1STAR REVIEWS!!! TO FIX A SIMPLE ISSUE AND REACHING OUT TO TWITTER BUT STILL THE ISSUE HASN'T BEEN RESOLVED.SOMEONE ISN'T DOING THEIR JOb. WHAT THE HELL IS GOING ON??? IF THIS ISSUE ISN'T RESOLVED WITHIN A WEEK, IM TAKING THIS STRAIGHT TO THE OMBUDSMAN . Why does a customer have to suffer for this long to get something fixed, I have lost all confidence in fnb and this experience has left a bitter taste in my mouth. I'll probably change banks when I return home next year, this is ridiculous