BB
Brendon B

1 reviews | Active since Jun 2017

15 Nov 2020, 13:13

Without warning they freeze my account!

How can you just freeze my credit card without any communication? I have been a client of yours for almost 7 years now with the same FICA and the same account details. I tried to withdraw money from my credit card but it says there is outstanding FICA. I have not even received any communication from you about an issue on my account.

You need to rectify this immediately, I am going to cancel all of my accounts with you.

0
Replies (1)
BB
Brendon B's update16 Nov 2020, 12:11
Reviewer Update
After speaking with a representative they explained that it was a system issue that has since been rectified.

Thanks for the friendly service and the phone call. 5 stars.