AC
Andre C

1 reviews | Active since May 2016

16 Aug 2018, 12:28

Without food and fuel because of FNB's inability to resolve issues!

So yesterday morning I posted on hello peter.... received a response from FNB and then they went quiet AS ALWAYS! Quick to inform you that the problem as been referred to the correct department but when it comes to feedback it is non-existent! More tan 24 hours later and I have not received an sms or phone call or email or nothing! Been calling and sent numerous emails but seems that everyone is *********** because I get redirected to different departments and no-one can assist me!

All i want to know is WHY is there a hold on my cheque account? WHY has it not been resolved as yet? As far as I know NO bank has a right to do that without informing you of the reasons and how on earth can a bank just place a hold on an account WITHOUT investigating OR WITHOUT contacting the client. That means I can just go around placing holds on anyone who's account information I have!!!!!!!!

This is of utmost disgrace, disgust! I need my account fixed IMMEDIATELY! That i all the money I have and for 2 days now I have not been able to purchase food or fuel or anything!

I am definitely instituting a claim against FNB for the suffering I am currently experiencing because of their negligence and their terrible communication s****s. No-one at FNB bothers to contact to resolve the issue!

Everything I have is with FNB! I have no money because you decided to be stupid and place a hold on my account WITHOUT my knowledge!

I NEED AND WANT THIS FIXED IMMEDIATELY! TODAY STILL!!!!!!!!!!!!!!!!!!

0
Replies (4)
AC
Andre C's update16 Aug 2018, 12:40
Reviewer Update
Thank you. Issue has just been resolved.
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2018, 12:55
Official

Good Day Andre van Coller ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

AC
Andre C's update16 Aug 2018, 12:56
Reviewer Update
Thank you. Issue has been resolved about 15min ago.
AC
Andre C's update16 Aug 2018, 12:56
Reviewer Update
Thank you. Issue has been resolved about 15min ago.