SS
Shirae S
1 reviews | Active since Mar 2017
06 Sept 2026, 09:17
***** within the FNB banking system! Money *******!
Money being taken from my account BY FNB without being able to track it. They have taken R13000 so far with NO reimbur*****t! Who can afford to lose money with the cost of living! The secure chat service channel is pathetic! None of the consultants are assisting me! They go in circles and give automated responses. After being a customer and staff at one point, for over 20years, this is the treatment I receive. If this is not resolved and I’m not reimbursed, I will close all my accounts including my business account!!!! Your excuses are unacceptable! There is no way you can do a purchase, watch it go off successfully and then watch it go off again 3 days later with no reference! FNB is *****ing my hard earned money!
Helpful (0)
Replies (2)0
Replies (2)SS
Shirae S's updateReviewer Update
06 Sept 2026, 13:28URGENT FORMAL COMPLAINT
My words are not even cold from my first review earlier today and more money has left my account and I have not even transacted on the said account today.
To date!
30 Aug R11000 deducted with no trail
5 Aug 2000 deducted with no trail
6 Aug a further 2000 deducted just now with no trail.
R15000 owed to me!
I will leave this account overdrawn and not transact on it so you they can see all my money they’ve taken. I want this formally escalated a taken extremely serious as it is a deeply concerning matter regarding funds that have been deducted from my FNB account without my being able to trace, track, or establish where those funds have gone.
My words are not even cold from my first review earlier today and more money has left my account and I have not even transacted on the said account today.
To date!
30 Aug R11000 deducted with no trail
5 Aug 2000 deducted with no trail
6 Aug a further 2000 deducted just now with no trail.
R15000 owed to me!
I will leave this account overdrawn and not transact on it so you they can see all my money they’ve taken. I want this formally escalated a taken extremely serious as it is a deeply concerning matter regarding funds that have been deducted from my FNB account without my being able to trace, track, or establish where those funds have gone.
SS
Shirae S's update06 Sept 2026, 13:28
Reviewer Update
URGENT FORMAL COMPLAINT
My words are not even cold from my first review earlier today and more money has left my account and I have not even transacted on the said account today.
To date!
30 Aug R11000 deducted with no trail
5 Aug 2000 deducted with no trail
6 Aug a further 2000 deducted just now with no trail.
R15000 owed to me!
I will leave this account overdrawn and not transact on it so you they can see all my money they’ve taken. I want this formally escalated a taken extremely serious as it is a deeply concerning matter regarding funds that have been deducted from my FNB account without my being able to trace, track, or establish where those funds have gone.
My words are not even cold from my first review earlier today and more money has left my account and I have not even transacted on the said account today.
To date!
30 Aug R11000 deducted with no trail
5 Aug 2000 deducted with no trail
6 Aug a further 2000 deducted just now with no trail.
R15000 owed to me!
I will leave this account overdrawn and not transact on it so you they can see all my money they’ve taken. I want this formally escalated a taken extremely serious as it is a deeply concerning matter regarding funds that have been deducted from my FNB account without my being able to trace, track, or establish where those funds have gone.
SS
Shirae S's updateReviewer Update
07 Sept 2026, 18:16Good day,
I am extremely unhappy with FNB’s reply. Again! No effort to delve deep into this issue to resolve it.
Firstly, I worked at fnb before, I know how the banking system works.
Secondly, everybody understands that when you make an online purchase, you need the money in your account in order for the purchase to go through successfully. Thereafter, the money literally leaves your account and you receive and incontact message showing you your amount has been deducted and your remaining balance is ***.
Now if this purchase pends on the banking side of things, that is normal, the bank reserves the money that has already been deducted from your account.
Tell me why my account then gets deducted again days later with no trace to any merchant and no trace on the transaction history???
Then the consultants say, it’s one of my online purchases that were banked late! Utter ****! This has never happened before, my account has been having this issue since July 2026, to date 15000 has been deducted from my account with NO trace of a merchant double debiting. No trace of the bank taking the money, it does not reflect on my transaction history but my account is in a minus!
This is a banking error and FNB has been trying to blame this on merchants.
Merchants I’ve been purchasing from for YEARS! Suddenly there are problems. These issues have never happened in the past.
I WANT this resolved and I want my money reimbursed.
I’ve been banking with fnb for over 20yrs, never had this issue.
How much money do they make from my business account!!!!
Way more than what it an owed to me!
I will be escalating this to the ombudsman as well as The CEO, Jacques Cilliers!
I am extremely unhappy with FNB’s reply. Again! No effort to delve deep into this issue to resolve it.
Firstly, I worked at fnb before, I know how the banking system works.
Secondly, everybody understands that when you make an online purchase, you need the money in your account in order for the purchase to go through successfully. Thereafter, the money literally leaves your account and you receive and incontact message showing you your amount has been deducted and your remaining balance is ***.
Now if this purchase pends on the banking side of things, that is normal, the bank reserves the money that has already been deducted from your account.
Tell me why my account then gets deducted again days later with no trace to any merchant and no trace on the transaction history???
Then the consultants say, it’s one of my online purchases that were banked late! Utter ****! This has never happened before, my account has been having this issue since July 2026, to date 15000 has been deducted from my account with NO trace of a merchant double debiting. No trace of the bank taking the money, it does not reflect on my transaction history but my account is in a minus!
This is a banking error and FNB has been trying to blame this on merchants.
Merchants I’ve been purchasing from for YEARS! Suddenly there are problems. These issues have never happened in the past.
I WANT this resolved and I want my money reimbursed.
I’ve been banking with fnb for over 20yrs, never had this issue.
How much money do they make from my business account!!!!
Way more than what it an owed to me!
I will be escalating this to the ombudsman as well as The CEO, Jacques Cilliers!
SS
Shirae S's update07 Sept 2026, 18:16
Reviewer Update
Good day,
I am extremely unhappy with FNB’s reply. Again! No effort to delve deep into this issue to resolve it.
Firstly, I worked at fnb before, I know how the banking system works.
Secondly, everybody understands that when you make an online purchase, you need the money in your account in order for the purchase to go through successfully. Thereafter, the money literally leaves your account and you receive and incontact message showing you your amount has been deducted and your remaining balance is ***.
Now if this purchase pends on the banking side of things, that is normal, the bank reserves the money that has already been deducted from your account.
Tell me why my account then gets deducted again days later with no trace to any merchant and no trace on the transaction history???
Then the consultants say, it’s one of my online purchases that were banked late! Utter ****! This has never happened before, my account has been having this issue since July 2026, to date 15000 has been deducted from my account with NO trace of a merchant double debiting. No trace of the bank taking the money, it does not reflect on my transaction history but my account is in a minus!
This is a banking error and FNB has been trying to blame this on merchants.
Merchants I’ve been purchasing from for YEARS! Suddenly there are problems. These issues have never happened in the past.
I WANT this resolved and I want my money reimbursed.
I’ve been banking with fnb for over 20yrs, never had this issue.
How much money do they make from my business account!!!!
Way more than what it an owed to me!
I will be escalating this to the ombudsman as well as The CEO, Jacques Cilliers!
I am extremely unhappy with FNB’s reply. Again! No effort to delve deep into this issue to resolve it.
Firstly, I worked at fnb before, I know how the banking system works.
Secondly, everybody understands that when you make an online purchase, you need the money in your account in order for the purchase to go through successfully. Thereafter, the money literally leaves your account and you receive and incontact message showing you your amount has been deducted and your remaining balance is ***.
Now if this purchase pends on the banking side of things, that is normal, the bank reserves the money that has already been deducted from your account.
Tell me why my account then gets deducted again days later with no trace to any merchant and no trace on the transaction history???
Then the consultants say, it’s one of my online purchases that were banked late! Utter ****! This has never happened before, my account has been having this issue since July 2026, to date 15000 has been deducted from my account with NO trace of a merchant double debiting. No trace of the bank taking the money, it does not reflect on my transaction history but my account is in a minus!
This is a banking error and FNB has been trying to blame this on merchants.
Merchants I’ve been purchasing from for YEARS! Suddenly there are problems. These issues have never happened in the past.
I WANT this resolved and I want my money reimbursed.
I’ve been banking with fnb for over 20yrs, never had this issue.
How much money do they make from my business account!!!!
Way more than what it an owed to me!
I will be escalating this to the ombudsman as well as The CEO, Jacques Cilliers!